Support: Professional Services

Q1 Labs offers a range of specialized services designed to assist customers with the deployment and operation of their QRadar solutions. The company's portfolio of Professional Services offerings includes:


Planning and Implementation Services

QRadar Software Installation:
This one-day service ensures that your QRadar server appliance is up and running efficiently. A Q1 Labs service specialist focuses on installing a single QRadar server appliance along with the basic related configuration needed to begin operation.

Services include:

  • Installing the server appliance

  • Initializing and configuring the system

  • Transferring the basic operational information


QRadar Software Installation and Advanced Configuration:
This three-day service ensures that your QRadar server appliance and the associated collectors are up and running efficiently. A Q1 Labs service specialist focuses on the advanced configuration required to tailor operation to your requirements to deliver valuable information immediately.

This service includes:

  • Installing the server appliance

  • Initializing and configuring the system

  • Transferring the basic operational information

  • Customizing views

  • Creating Sentries for alerts

  • Performing the initial configuration of offense-management assets and custom rules

  • Setting up the dashboard


QRadar Software Upgrade:
Q1 Labs' support specialists can assist with major upgrades to ensure that QRadar transitions smoothly into network operations in your production environment. This service can be delivered either on-site or conducted remotely.

Consulting Services

Advanced Engineering and Configuration:
As your QRadar deployment expands to meet new security challenges, Q1 Labs will help you to define and implement the configuration and scaling for optimal performance. This one-to-three-day service will assess you current configuration along with your existing customer engineer requirements. The service engineer will define the optimal configuration and help you to implement it.

Performance Tuning and Customization:
Q1 Labs will help leverage your staff's security expertise by customizing Sentries, alarms, threats views, and equations. This expert performance tuning will help you to achieve high levels of security management and enforce usage policies more effectively.

Tailored Consulting:
Our consulting experts can solve your specified deployment challenges by working with you to understand your organization's needs, building a plan to address each activity, and delivering those activities.