Support: Professional Services
Q1 Labs offers a range of specialized services to assist you with deploying and operating your QRadar solution. Our portfolio of professional services includes:
- Planning and implementation services
- Consulting services
- Training services
Planning and Implementation Services
QRadar Software Installation: This one-day service ensures that your QRadar server appliance is up and running efficiently. A Q1 Labs service specialist focuses on installing a single QRadar server appliance along with the basic related configuration needed to begin operation. Installation includes:
- Installing the server appliance
- Initializing and configuring the system
- Transferring the basic operational information
QRadar Software Installation and Advanced Configuration
This three-day service ensures that your QRadar server appliance and the associated collectors are up and running efficiently. A Q1 Labs service specialist focuses on the advanced configuration required to tailor operation to your requirements to deliver valuable information immediately. This service includes:
- Installing the server appliance
- Initializing and configuring the system
- Transferring the basic operational information
- Customizing views
- Creating Sentries for alerts
- Performing the initial configuration of offense-management assets and custom rules
- Setting up the dashboard
QRadar Software Upgrade:
Q1 Labs support specialists can assist with major upgrades to ensure that QRadar transitions smoothly into network operations in your production environment. This service can be delivered on-site or remotely.
To learn more, call 1-866-377-7000, or contact support@q1labs.com
Consulting Services
Advanced Engineering and Configuration: As your QRadar deployment expands to meet new security challenges,Q1 Labs will help you to define and implement the configuration and scaling for optimal performance. This one- to three-day service will assess you current configuration along with your existing customer engineer requirements. The service engineer will define the optimal configuration and help you to implement it.
Performance Tuning and Customization
Q1 Labs will help leverage your staff's security expertise by customizing Sentries, alarms, threats views, and equations. This expert performance tuning will help you to achieve high levels of security management and enforce usage policies more effectively.
Tailored Consulting
Our consulting experts can solve your specified deployment challenges working with you to understand your organization's needs, build a plan to address each activity, and deliver those activities on your time sc