Company: Careers

• Assist our customers in the deployment of Q1Labs solutions by providing planning, implementation, configuration and optimization services around the world.


• Provide Technical Engineering support, as part of our Technical Assistance Center, in order to resolve customer issues by; performing issue diagnostics, performance optimization, security incident analysis, solution/partner recommendation and product knowledge transfer


• Perform Proof of Concept and validation of solutions and complexes issue reproduction while interfacing with Engineering, product management and quality assurance team.


• Work with Customer Account Team’s to ensure total customer satisfaction by representing our customers needs and requirements to product management and engineering


• Build software tools and training material to assist our customers in expending their deployment and knowledge base.


• Design comprehensive security solutions to address a wide range of complexities, scales and integration requirements.


• Communicate with customers on an ongoing basis to identify problems, communicate progress and resolution while maintaining a high sense of urgency and timely escalation

Skills and Experience Requirements

• Passion for customer care and customer satisfaction.


• A successful track record in developing and managing client relationships


• 5 plus years in enterprise network infrastructure implementation and support including routers, switches, firewalls, network services and NMS.


• A strong administration experience of various flavours of Linux.


• A strong knowledge of network hardware and software configuration, with the ability to scope the problems and issues that are specific to large enterprise networks.


• A strong knowledge of network security management tools, issues, policies and procedures, particularly as they relate to business rules.


• Ability to anticipate the effects of network security issues and trends.



• Software programming skills: C/C++/Perl and other scripting languages


• Proven ability to troubleshoot JAVA based applications


• Strong communication skills


• Strong planning and organizational skills and the ability to manage multiple complexes projects and timelines simultaneously.


• Ability to pay a high degree of attention to quality, detail, and accuracy along with the ability to deadlines and project milestones.


• Ability to write effective memos, reports and documentation.


• Independent, proactive and an excellent team player

This is a full-time position requiring 40 hours of work per week. There will also be a significant amount of travel to client sites around the world and as such overtime will be required. Participation to on-call rotation will be required.